Making Change Management Work

Change management is one of those tasks in software development that really comes down more to social engineering than software engineering. The core of the task is prioritization—deciding which bugs to fix first, or to fix at all before the next release. But this decision process is fraught with conflicting human perceptions—namely, what constitutes a "critical" bug. Your best bet to make it work harmoniously is to get everyone on the same page. Francisco Torres gives some good advice on doing this in his article "Change Management and the critical+++++ Anomaly."

Posted by Kevin Carlson at 01:12 PM  Permalink