Capgemini is spending about $3.1 million to open the center, which will initially house about 135 workers. The center, located in the Katowice Special Economic Zone, will ultimately expand to more than 400 workers, Capgemini said. The company is no stranger to Poland: It has had a presence there since 1996, and employs more than 2,000 specialists.
Among the services to be offered at the center will be help-desk support, infrastructure management, and IT systems monitoring.
While Capgemini's Katowice center will cater mostly to companies in the West, Polish businesses are themselves becoming more interested in outsourcing, according to a study published last year by consultants at Accenture.
The study found that 62% of large Polish companies have outsourced IT operations, 38% have outsourced supply-chain management, and 19% have outsourced human-resource management. "The outsourcing practices of large Polish companies are very similar to the practices we see worldwide," said the study's authors.
