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At a Glance Usability expert Jared Spool watches web users very carefully. What he finds as he tracks users' every move and listens to every disgruntled word is that people seek information. Our package on Spool uncovers the lessons his research has taught him -- and us -- about how best to design a site so that users don't end up thwarted.

Here's what you'll find:

Real Implications from Usability Testing
Navigation and content are inseparable? Web sites aren't like software? Graphic design neither helps nor hurts? Where's the proof? Usability expert Jared Spool's got it in this excerpt from his book Web Site Usability: A Designer's Guide.

The Scent of Information
The reason why so many people lose their way on the Web, according to usability expert Jared Spool, is because they lose the "scent" of the information they are looking for. Jared shares his thoughts and perspectives on the Web, usability, and the user's quest for information. From the Web Review archives.

Web Graphic Design: It's Not What You Think
Usability expert, Jared Spool studies how people find information on the Web. His research team's findings have graphic designers up in arms. Find out why.

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